1+ months


University of Washington
Seattle, WA 98104


Req #: 177123
Job Location: UW Medical Center - Montlake
Posting Date: 02/14/2020 
Closing Info: Open Until Filled 
Salary: $2,832.00 to $3,935.00 per month 
Union Position: Yes
Shift: First Shift 

Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2019-2020 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UWs School of Medicine.

The University of Washington is proud to be one of the nations premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please click here..

The UWMC Regional Heart Center has an outstanding opportunity for a Patient Services Specialist 1-Trainee or PSS 2 (Full Time, Day Shifts). The Patient Services Specialist (PSS) demonstrates service excellence standards in independently performing patient reception, check-in and discharge activities, scheduling patient appointments, coordinating care with other services, providing initial triage and coordinating patient referral processes, coordinating medical records, collecting time-of-service payments and performing other necessary activities to maintain clinic operations.

This position at the front desk is assigned to support and check in/out patients. Primary duties include checking-in/checking out patients for clinic visits, answering the phone, processing incoming faxes, scheduling appointments, and assigning/creating referrals.

Duties include:

Reception Activities:
Employ excellent customer service skills
Ensure smooth patient flow
Review clinic schedule daily
Obtain patient demographic information and insurance information
Provide general patient services
Respond to patients needs and concerns as appropriate
Investigate complaints and work with office manager to find solutions
May accept and process patient payments (co-pays, deposits, etc.)

Appointment Scheduling:
Schedule appointments consistent with patient needs and clinic scheduling guidelines
Assemble and send appointment and other information
Maintain current and accurate system by entering canceled and rescheduled appointments
Coordinate and schedule ancillary appointments and consult appointments
Assist in the preparation and maintenance of provider and clinic schedules

Telephone Support:
Answer the telephone in a professional, courteous, and efficient manner according to UWMC telephone service standards; directs calls as appropriate
Using clinic guidelines, gather information regarding the nature of the patient concern
Triage calls to appropriate staff, obtain necessary information for the return call, initiate emergency procedure when necessary, and use appropriate documentation tools
Communicate information on medical center programs to patients, referral agencies, University departments, physicians, and the community
Communicate basic information to patients such as insurance, parking, driving directions, etc.

Referral Coordination:
Manage referral queue
Obtain necessary insurance plan information
Maintain ongoing documentation and track authorized referrals
Ensure that all referrals are properly linked to appointments

Medical Record Activities:
Review daily schedules to identify required medical record requests
Order, coordinate, and distribute medical records as needed
Prepare medical record according to clinic-specific procedures for patient visit
Assemble and maintain satellite medical records according to clinic specific procedures

Billing Activities:
Initiate fee sheet upon patient arrival to clinic
Track fee sheet according to clinic guidelines to ensure all services are billed
Audit fee sheets for completeness and accuracy and process and submit to appropriate charge coordinator daily according to clinic guidelines
Review, correct, and resubmit charge documents on a daily basis as necessary according to clinic guidelines

General Duties:
Assist in orientating and training new staff
Review email daily to stay current with clinic communication
Maintain the physical environment for safety of staff and patients and for aesthetic presentation of the area (for example, organizing the waiting room furniture and magazine area)
Respond to facility and environmental emergencies according to established procedures
Track inventory and order office supplies and forms
Sort and distribute faxes and mail daily
Ensure daily functioning of office equipment
Utilize on-line resources as required according to clinic practice and within University guidelines

Perform other related duties as required
Patient Services Specialists are hired as either PSS 1-Trainee or PSS 2, depending on experience and qualifications. The requirements are:
PATIENT SERVICES SPECIALIST 1-TRAINEE REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience.
PATIENT SERVICES SPECIALIST 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.


Posted: 2020-02-14 Expires: 2020-04-13

University of Washington

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University of Washington
Seattle, WA 98104
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